About Us
Our Mission
To enhance community health through service with COMPASSION, CARE, ACCOUNTABILITY, RESPECT and EMPATHY.
Our Vision
We are dedicated to restoring quality of life to our patients.
Our Patient and Customer Service Standards
C – Compassion
C – Care
A – Accountable
R – Respect
E – Empathy
Leadership
Stephanie Hyde, RN, MSN, Chief Executive Officer
Aubrey Harry, Chief Nursing Officer
The Tyler ContinueCARE Difference
Tyler ContinueCARE Hospital is a community-based not-for-profit organization dedicated to serving the needs of our community. We understand finances can hinder your ability to receive the care you or your loved ones require. That is why we offer financial assistance to patients who have an economic need and meet the qualifications of our financial assistance policy. If you need financial assistance, we encourage you to complete an application to see if you qualify.
Click here for the Plain Language Summary English or Click here for Spanish
Click here for the Financial Assistance Policy English or Click here for Spanish
Click here for the Financial Application and Instructions English or Click here for Spanish
Click here to view Excluded Services from the Financial Assistance Program
Print, complete and return the forms by fax to (903) 606-1365. You can also call (903) 525-1638 or write to us at 800 E. Dawson, 4th Floor, Tyler TX 75701 to request an application and get answers to any questions.
Pricing Transparency
Tyler ContinueCARE Hospital is committed to pricing transparency for our patients and helping patients and their families to make informed healthcare decisions prior to their visit. We understand that pricing and billing for healthcare services can be confusing, so we are making our standard price lists available to consumers so they can better anticipate and understand their financial responsibilities. Please note that Tyler ContinueCARE Hospital only provides inpatient services.
The hospital’s prices are the same for all patients, regardless of insured status or type of insurance. However, a patient’s responsibility may vary depending on financial assistance as well as discounts negotiated with individual health insurers. The price lists also DO NOT include physician’s fees from your surgeon, attending physician, anesthesiologist, radiologist or other professional services. These offices will bill you separately for services and should be able to give you pricing information if you contact them directly. In addition, this price list only includes services provided at Tyler ContinueCARE Hospital. Any pricing for services provided by a different hospital where the patient may receive care during the LTACH stay can be obtained directly from that specific hospital. Finally, your final charges may vary based on the actual services provided, including various pharmacy and supply items, or pre-existing health conditions that may affect services provided.
We know that healthcare pricing is complex and that a general listing of certain procedures may not meet everyone’s needs, so our pricing specialist is available to help identify your current need and provide you with the pricing information that will be most helpful. If you have any pricing questions or would like to request a list of standard prices for any services (which will be updated at least on an annual basis), please contact the Pricing Specialist by completing and submitting the form below. You will receive a response within 7-10 business days.