To provide high quality, cost-effective healthcare for the residents of the Big Country who require post-acute services in an LTACH environment.
We are dedicated to providing care through excellence, compassion and respect.
Our Patient and Customer Service Standards
C – Compassion
C – Care
A – Accountable
R – Respect
E – Empathy
The ContinueCARE Hospital at Hendrick Medical Center Difference
ContinueCARE Hospital at Hendrick Medical Center is a community-based not-for-profit organization dedicated to serving the needs of our community. We understand finances can hinder your ability to receive the care you or your loved ones require. That is why we offer financial assistance to patients who have an economic need and meet the qualifications of our financial assistance policy. If you need financial assistance, we encourage you to complete an application to see if you qualify.
Click here for the Plain Language Summary
Click here for the Financial Assistance Policy
Click here for the Financial Application and Instructions
Print, complete and return the forms by fax to (325) 670-6219. You can also call (325) 670-6251 or write us at 1900 Pine Street, 7th Floor, Jones Building, Abilene, TX 79601 to request an application and get answers to any questions.
If you have a complaint or concern, please let us know. We will do our best to resolve any concerns in a timely manner. You may also download a copy of our Complaint and Grievance Process here.
Complaint and Grievance Process
ContinueCARE Hospital at Hendrick Medical Center is dedicated to providing high quality care. If for any reason we are not meeting your expectations, please let one of our staff members know. ContinueCARE Hospital at Hendrick Medical Center will respond in a timely manner to patient, family and visitor concerns regarding patient treatment and all areas of quality of care through our Grievance Process. We want you to know of this process and your right to access it.
Patients, families and visitors may also contact a member of our leadership team:
- A Charge Nurse is on duty 24 hours a day and may be reached at (325) 670-6251.
You may also contact: Sherry Hendricksen, Chief Nursing Officer
Phone: (325) 670-6250